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1. PROCESSING TIME
Orders are prepared and shipped within 2 to 5 business days after payment confirmation.
2. DELIVERY TIMES
- Portugal/Europe: 7 to 20 business days
- Brazil/Latin America: 15 to 30 business days
- USA/Canada: 10 to 25 business days
- Rest of the world: up to 40 business days
These are estimates and may vary.
3. ORDER TRACKING
A tracking code will be sent by email once the order is shipped. It may take a few days to show updates.
4. SHIPPING COSTS
Calculated at checkout based on weight, destination, and any promotions. Some orders may qualify for free shipping.
5. CUSTOMS DUTIES AND TAXES
Customs fees may apply depending on the destination country. These are the customer’s responsibility.
6. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing correct and complete shipping details. Orders lost due to incorrect addresses are not refunded.
7. UNDELIVERED OR LOST ORDERS
If your order doesn't arrive within the estimated time, contact us at vibellasshop@gmail.com so we can check with the carrier.
8. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, contact us within 7 business days with photos. We’ll evaluate and provide a replacement or refund.